Frequently Asked Questions

• Where is Brooklyn Music Factory?
  All lessons and classes take place at 600 Degraw St., between 3rd and 4th Avenues, first floor.
• How do I set up payments for BMF?

  Brooklyn Music Factory charges an annual tuition for the 10-month school year. The tuition amount is calculated based on every student receiving 34 band classes or private lessons between September and June. Annual tuition includes:

  
  

  • 34 lessons or classes per school year
  • 1 makeup lesson per school year (private lessons only)
  • On-site gigs
  • Recording opportunities
  • Reduced or free admission to special BMF workshops and performances

  An additional $4.95 per student is billed monthly to cover materials, including Big Music Games, lesson books, etc.

  There are three options to pay the tuition:

  • Monthly installments from September 1-June 1
  • Two installments due on September 1 and February 1 (5% discount off full tuition)
  • One installment due on September 1 (5% discount off full tuition)

  All tuition payments will be charged to the credit card on file.Tuition will be prorated for students who join after the first class. Need to update your credit card? Click here to update your credit card on file.
  

  Specific billing request or questions? Email Hilary directly. hilary@brooklynmusicfactory.com

• I missed a class! Do I get a makeup?

  Students enrolled in private lessons are entitled to one makeup lesson per year. Makeup lessons are held at the same day and time as your regular lesson during the designated makeup week in June. (If you are not owed a makeup lesson, you will not have a lesson during the makeup week.) If you need to miss a lesson, please tell your teacher at least 24 hours in advance.

  There are no makeup classes for bands.

  In cases of inclement weather, Brooklyn Music Factory follows the New York City public schools and will close if schools close. There are no refunds or makeups for classes and lessons missed due to inclement weather.

• Who do I contact?

  Missing a class or lesson? Email your teacher — "firstname@brooklynmusicfactory.com"
  You can find your teacher’s email on the Teachers tab of your family Dashboard.

  For other questions:
  Billing, Camp, & Birthday Parties - Hilary, hilary@brooklynmusicfactory.com
  Scheduling & Registration - – Jessica, jessica@brooklynmusicfactory.com

• Where do I find my class and lesson reports?
  On the classes page! Click to open a registered class or lesson and select the date of your visit to the factory to review reports sent by your teacher.
• My teacher said they shared a file... Where do I find it?
  Open a class or lesson profile on the classes page, and scroll to the bottom to view your class drive folder. You will see all the files and folders there that your teacher has shared. You can access files by clicking on them to open in a new tab.
• If my BMF Family account is set up with Google... then why am I restricted access to Gmail?
   

  If you see this error, it is because you logged into your BMF Family ID in the context of trying to access Gmail, instead of logging in at Google’s homepage or BMF Connect. Your BMF Family account is a Google ID but does not include GSuite apps such as Gmail. Please log in at connect.brooklynmusicfactory.com
  
  Once logged in, you can find the reports sent from your teacher on the Classes page.
• Why is BMF Connect asking to access my Google Drive and Google Classroom data?
   

  BMF Connect has created a Google ID for your family and we need your authorization to finish setting up services your account. The Google Drive and Google Classroom authentication is not for your personal account.
  
  BMF Connect does not access your personal GDrive in any way.
  
  The authorization is for the unique BMF Google ID that we’ve created for you. Please click “allow” to complete setting up your BMF Family account and access BMF Connect.
• I forgot my password! How do I reset it and get logged into BMF Connect?
  Forgot your password? You can request it here!